Welcome to Exclusive Jade Live Shop (the “Store”, “we”, “us” or “our”). By visiting or using our website, placing an order, purchasing products, or using any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please stop using our services.
1. Eligibility and Account
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You confirm that you have reached the legal age of majority in your country/region, or that you have obtained consent from a parent or legal guardian.
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To place an order and arrange delivery, you may be required to provide information such as your email address, shipping address, and payment details. You agree that all information you provide is true, accurate, and complete.
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You are responsible for maintaining the security of your account and password, and for all activities under your account. You may not transfer or lend your account to others without authorization.
2. Product Information and Display
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We make every effort to display product information and images accurately. However, due to device and screen settings, colors and appearance may vary slightly. The actual product shall prevail.
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Product descriptions, inventory, and prices may be updated or adjusted from time to time. We reserve the right to modify information or discontinue products at any time.
3. Orders and Payment
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By submitting an order, you are making an offer to purchase. An order is considered accepted only when we send an “Order Confirmation” and/or “Shipping Confirmation.”
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We reserve the right to refuse or cancel an order within a reasonable scope (for example, due to inventory issues, risk control, or incomplete/incorrect address information). We will notify you using the contact information you provided.
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Please review product details, size, and shipping information carefully before placing your order. Once an order is confirmed, cancellation or changes may not be guaranteed.
4. Prices, Taxes, and Duties
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Prices displayed on our website generally do not include taxes, customs duties, import fees, or related charges (where applicable).
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The destination country/region may impose import duties and taxes, which are the responsibility of the recipient. We cannot estimate or collect these charges in advance. Please consult your local customs/tax authority before placing an order.
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If a parcel is returned due to unpaid duties/taxes or refusal to accept delivery, any resulting consequences and costs will be borne by the customer (please refer to our Refund/Return Policy).
5. Shipping and Risk Transfer
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Delivery times are estimates only. Delays may occur due to carriers, weather, customs clearance, or force majeure, and we are not liable for such delays.
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Once the product is handed over to the carrier, shipping-related risks (including delays, loss, or damage) are subject to the carrier’s policies. We will assist in communicating with the carrier, but the final outcome is subject to the carrier’s claim decision.
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Please ensure your shipping information is accurate and sign for your parcel promptly. Issues caused by incorrect information, failed delivery, or refusal to accept delivery are the customer’s responsibility.
6. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds (if applicable) are handled strictly in accordance with our Refund & Return Policy: [Refund Policy Link].
We recommend reading this policy carefully before placing an order to avoid any impact on your rights.
7. Prohibited Conduct
You may not use this website or our services to:
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Violate any laws or infringe the rights of others;
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Commit fraud, abuse, harassment, or spread false information;
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Copy, scrape, or distribute our content without permission;
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Transmit malware, attack the website, or interfere with service operations.
If we believe you have engaged in any prohibited conduct, we reserve the right to restrict or terminate your access to our services.
8. Intellectual Property
All content on our website and services, including text, images, videos, logos, designs, and layout, is owned by the Store or the respective rights holders unless otherwise stated. Without prior written permission, you may not use, copy, reproduce, distribute, or use any content for commercial purposes.
9. Third-Party Links and Services
Our website may contain third-party links or services (such as payment providers, logistics services, or social media plugins). Such third-party services are governed by their own terms and policies. We are not responsible for the content, conduct, or outcomes of any third-party services.
10. Disclaimer and Limitation of Liability (Brief)
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Our services are provided “as is” and “as available.” We strive to maintain stable service, but we do not guarantee uninterrupted or error-free operation.
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To the maximum extent permitted by law, we are not liable for any indirect losses arising from the use of our services or the purchase of products, including loss of profits, loss of data, or opportunity costs.
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If applicable law does not allow certain disclaimers or limitations, the relevant provisions will apply to the extent permitted by law.
11. Changes to These Terms
We may update these Terms from time to time. Updated Terms become effective once published on the website. Your continued use of our services constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us: